Frequently Asked Questions
Welcome to the frequently asked questions page. Here you can find more information about our products, our services, and our policies.
Frequently asked questions
Product Maintenance & Advice: Troubleshooting Nib Performance
Infrequently, you might encounter performance issues with your Nahvalur pen, such as the nib skipping or causing a scratching sensation during writing. Most listed symptoms are indicative of a pen that requires thorough cleaning. Ink residue accumulation or minute particles lodged in the feed might be disrupting the ink flow, resulting in skipping.
To rectify this, we strongly recommend regular cleaning of your fountain pen. Utilizing a specialized pen flush or a gentle soapy solution can prove significantly beneficial in maintaining your pen's optimal functionality. Remember to always adhere to the manufacturer's guidelines when cleaning your pen.
Additionally, a practical approach to address nib issues could be experimenting with various brands and types of ink. Given the inherent variability in ink properties, some inks may demonstrate a smoother flow in your pen compared to others. The exploration of different inks could lead you to discover an ideal combination that guarantees a seamless, consistently smooth writing experience with your Nahvalur fountain pen. Always remember, the heart of a great writing journey is a well-maintained writing instrument.
Product Maintenance & Advice: Nib Replacement Instructions
Replacing the nib of your pen can provide a fresh, tailored writing experience. It's crucial to know the correct method to ensure the longevity and functionality of your fountain pen.
- Firstly, you'll need to secure something that improves your grip on the nib. This could be a rubber band, a paper towel, or a similar non-slip material. It's important to get a firm, yet gentle grip to prevent any damage to the nib or your pen.
- Take note of the correct way to grip the nib. Position your index finger on the top flat side of the nib, and place your thumb on the opposing flat side, as demonstrated here. Avoid gripping the nib on its sides — always focus on the flat surfaces for the best results.
- With your secure grip, you can now start removing the nib. Rotate it counterclockwise. Continue this motion until the nib can be smoothly pulled out from the pen.
- Lastly, take your replacement nib. Using the same grip technique, insert it into the pen and rotate it clockwise. Ensure that the new nib is screwed in all the way, securing it tightly.
Product Warranty: What's included?
The warranty for your Nahvalur pen is designed to provide coverage for any parts found to be defective, or if the pen is not operating as intended due to a manufacturing fault. However, it's essential to note that the warranty does not extend to any accidental damage caused by the user. For instance, if your pen encounters an issue due to being dropped, this circumstance is not covered by our warranty.
Should you need further clarification on our warranty coverage, or require assistance with a possible warranty claim, please do not hesitate to contact us at firstname.lastname@example.org. Our dedicated customer service team is readily available to provide the support you need, ensuring your Nahvalur writing experience remains nothing short of excellent.
Product Warranty: How long is the warranty period?
Should you have received a warranty card with your Nahvalur pen, please refer to this card for specific details regarding the warranty period, as it will be clearly stipulated there. In the event that a warranty card was not provided, rest assured that Nahvalur's standard warranty policy offers coverage for a period of one year. This one-year timeframe commences from the date of purchase as indicated on your purchase receipt.
Product Warranty: How do I get my Nahvalur product serviced?
Should your Nahvalur product require servicing, getting the support you need is straightforward. Please reach out to us directly at email@example.com. Our dedicated customer service team is standing by to assist you.
Please provide us with a detailed description of the issue you're facing, including the product model, and, if applicable, your purchase receipt, in your email. If available, attaching photos or videos that illustrate the problem can be helpful in expediting the process.
Remember, we're here to ensure your Nahvalur writing experience is as seamless and enjoyable as possible. We appreciate your patience as we work diligently to address your service needs.