At Nahvalur, we understand that plans can change. Please review our cancellation policy below to understand when and how orders may be canceled.

Order Cancellations (Before Shipment)

• Orders may be canceled free of charge as long as the items have not yet shipped.
• To request a cancellation, please contact us as soon as possible at service@nahvalur.com with your order number.
• Once the cancellation is confirmed, a full refund will be issued to the original payment method.

Orders That Have Already Shipped

• If your order has already shipped, it can no longer be canceled.
• In this case, the order must follow our Return Policy, including all applicable eligibility requirements, conditions, and fees.

Important Notes

• We are unable to guarantee cancellations once an order is in processing or fulfillment, as shipments may be prepared quickly.
• Personalized or customized items are subject to the same cancellation limitations outlined in our Return Policy.

If you have any questions regarding order cancellations, please contact us at service@nahvalur.com, and our team will be happy to assist you.

At Nahvalur, your satisfaction is important to us. We take great care in crafting our products and hope you enjoy them for years to come. Please review our return policy below, which differs for Domestic (US) and International orders.

Domestic Returns (US Customers)

If you are not completely satisfied with your purchase from the Nahvalur official webstore, you may request a return within 20 days of the delivery date, subject to the conditions below.

How to Initiate a Return

1. Request Authorization
   Email us at service@nahvalur.com to request a return authorization. Our team will guide you through the return process.
   
2. Condition of Items
   Returned items must be in original condition, including all original packaging, accessories, and tags.
   
   Items not returned in original condition are not eligible for a refund and will be sent back to the customer.
   
3. Return Shipping
   Once approved, a pre-paid return label will be provided. Please drop off the package at the designated carrier location.
   

Important Notes

• Personalized or customized products are final sale and cannot be returned or refunded.
• If the product has been used, a minimum 15% restocking fee will be deducted from the refund.
• Returns that do not meet the above conditions will be returned to the sender without a refund.
  

Refund Processing

Once your return is received at our warehouse, please allow 3–7 business days for inspection and processing (processing times may be longer during peak periods).

After approval, your refund will be issued, and a confirmation email will be sent.

International Returns

Due to the complexity and cost of international shipping, we do not accept returns for international orders unless the return is related to a verified warranty issue.

Warranty Returns

If you believe your item has a manufacturing defect or qualifies for warranty service (item needs to be within one year of purchase):

• Please contact us at service@nahvalur.com with your order number and a description of the issue.
• Our team will evaluate the claim and provide further instructions if the issue qualifies under our warranty policy.

Once your returned items arrive at our warehouse, we typically approve the return within 3 business days. However, please note that during peak periods, this process may take up to 7 business days.

After your return has been approved, we will initiate the refund process immediately and send you a confirmation email to keep you updated. The duration it takes for the refunded amount to reflect in your account varies according to the payment method you used:

• Credit Card: After you receive our Return Acceptance Confirmation email, our bank will process the reimbursement within 7 business days. Please note, the time it takes for the credit to appear in your account is dependent on your credit card issuer's policies.
• PayPal: Once you receive our Return Confirmation email, you should see the refund in your PayPal account within 48 hours.

Unfortunately, we currently do not offer an exchange service. If you wish to change an item you have ordered, we suggest you return the undesired product following our return policy within 20 days of the delivery date and place a new order for the desired item on our official online store. 

Please remember to ensure that the merchandise you return is in its original condition, with tags and packaging included, to ensure a successful return process. Personalized Nahvalur products, however, cannot be returned for exchange or refund.

We apologize for any inconvenience this might cause, and we thank you for your understanding. For further assistance, please don't hesitate to reach out to us at service@nahvalur.com.